Terms and Conditions

The guidelines that govern your use of our website, our text messaging program, and the start of your care with our dental team.

These terms and conditions explain how you may use this website and the services described on it. By browsing our site, requesting an appointment, or contacting our team through any page on this website, you agree to the terms below. Please read them before using the site. Last updated: recently.

Acceptance of Terms

By visiting this website or using any of its features, you agree to be bound by these terms and conditions. If you do not agree with any part of them, please do not continue to use the site. We may update this page from time to time, and your continued use of the website after changes are posted means you accept the revised terms.

Permitted Use of the Website

This website is here to help you learn about our practice and get in touch with us. You are welcome to use it to:

  • Learn about the dental services offered at Promenade Center for Dentistry.
  • Request a new appointment or ask to change or cancel an existing one.
  • Contact our office with questions about our practice, our team, or your visit.

The information you find here is meant to be educational. It is not a diagnosis, a treatment plan, or a promise of a particular dental or cosmetic outcome. Any recommendation specific to your mouth and your health comes only after one of our dentists has examined you in person.

Intellectual Property and Content Ownership

All text, photographs, graphics, logos, and the overall design of this website belong to Promenade Center for Dentistry, unless we have credited another source. You may not copy, reproduce, or distribute this content for commercial purposes without our written permission. You are welcome to share a link to our pages or reference them for personal, non-commercial use.

Accuracy and Disclaimer of Website Information

We work to keep the information on this site current and accurate, but dentistry involves many individual factors that a website simply cannot account for. A few things to keep in mind:

  • Treatment recommendations are given only after an in-person examination with one of our dentists, not based on anything read online.
  • Insurance information listed on this site describes plans we commonly work with, but listing a plan does not guarantee that it covers a specific procedure for you. Coverage depends on your individual policy.
  • Pricing and scheduling details mentioned on the site are general in nature and may change; our front desk team can confirm current details for your visit.

Limitation of Liability

This website is offered as a convenience to help you connect with our practice and learn about our services. Promenade Center for Dentistry is not liable for any damages or losses that may result from your use of this site, from relying on information found here, or from technical issues such as a temporary outage or a form that does not go through. If you ever have trouble with the site or need to reach us urgently, please call our office directly.

Acceptable Conduct

We ask that everyone who uses this site act respectfully and honestly. Specifically, please do not:

  • Submit another person's health or personal information through our forms without that person's permission.
  • Post false, misleading, or defamatory reviews or comments about our practice or our team.
  • Upload harmful code, attempt to access parts of the site not meant for the public, or interfere with the site's normal operation.

Links to Third-Party Sites

Our website may link to outside resources, such as insurance carrier sites or dental associations. We do not control these third-party sites and are not responsible for their content, accuracy, or privacy practices. Any link you follow away from our site is at your own discretion.

Changes to These Terms

We may revise this page from time to time to reflect changes in our services, our technology, or applicable law. We encourage you to check back periodically. Continuing to use our website after an update has been posted means you accept the terms as revised.

No Dentist-Patient Relationship From the Website Alone

Browsing our website, filling out a contact form, or requesting an appointment online does not, by itself, create a dentist-patient relationship with Promenade Center for Dentistry. That relationship begins once our practice has accepted you as a patient, typically after your first scheduled visit and examination in our office.

Educational Content Only

The articles, service descriptions, and general information found throughout this site are meant to help you understand common dental treatments and procedures. None of it should be treated as dental advice, a diagnosis, or a substitute for an actual visit with one of our dentists. If you have a dental concern or are in pain, please call our office rather than relying on anything you read online.

No Guarantee of Specific Results

Every patient's mouth responds differently to dental and cosmetic treatment. While our team brings care and experience to every procedure, nothing on this website, including before-and-after descriptions or general treatment outlines, guarantees a particular clinical or cosmetic result for you. Your dentist will talk with you honestly about realistic expectations during your visit.

Protected Health Information

Promenade Center for Dentistry handles patient health information in accordance with applicable privacy laws, including HIPAA where it applies. Forms on this website are intended for general requests, such as scheduling, and are not a substitute for discussing detailed health information with our team in the office or by phone. Please avoid sending sensitive medical details through public web forms or unsecured email.

Appointments and Cancellations

If you need to cancel or reschedule an appointment, please call our office as early as possible so we can offer the time slot to another patient. We ask for advance notice whenever your plans change. Our team can walk you through our current scheduling policies, including how far ahead we ask for notice, when you call or visit the office.

Insurance and Financing

We accept a range of insurance plans and offer payment options to help you manage the cost of care, but accepted plans and financing details can change. The surest way to confirm what your plan covers for a specific procedure is to speak with your insurance carrier directly or let our front desk team verify your benefits before treatment. Information about insurance on this website is general and not a guarantee of coverage.

SMS / Text Messaging Program

Promenade Center for Dentistry may send automated text messages to the mobile number you provide to our office. These messages help keep your care on track and may include:

  • Appointment reminders and confirmations for upcoming visits.
  • Hygiene and recare reminders when it is time for your next cleaning or checkup.
  • Treatment or post-visit follow-up messages after a procedure.
  • Office updates such as weather closures or schedule changes.
  • Occasional practice announcements that you have opted in to receive.

Message frequency varies depending on your appointments and interactions with our office. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Messages may be sent using standard 10-digit long codes (10DLC) or short codes.

How You Opt In (SMS Verification / Consent)

When you provide your mobile number on a website form, an appointment or booking request, a keyword text, or a paper form at our office, you are agreeing to receive SMS text messages from Promenade Center for Dentistry as described above. This consent is not a condition of purchase or of receiving services from our practice. Please only provide a mobile number that belongs to you, and by doing so, you confirm that you are authorized to give consent for that number.

How You Opt Out and Get Help

You are always in control of the text messages you receive from us:

  • Reply STOP at any time to cancel. You will receive one confirmation message, and then no further program messages unless you opt in again.
  • Reply START or UNSTOP to resume receiving messages.
  • Reply HELP for assistance, or call us directly at (704) 752-0052, or visit our Contact page.
  • You may also contact our office directly at any time and ask to be removed from our text list.

SMS Privacy and Vendors

Your mobile number and SMS consent records are used to send you the messages described above and to meet carrier requirements for text messaging programs. We do not sell this information to third-party marketers. We share it only with the SMS and telephony vendors and mobile carriers we rely on to deliver your messages. For more on how we handle your personal information, please review our Privacy Policy.

Contact Us About These Terms

If you have questions about these terms and conditions, our website, or our SMS text program, we are happy to help. Reach our team at:

  • Promenade Center for Dentistry
  • 9735 Weddington Rd, Charlotte, NC 28277, United States
  • Phone: (704) 752-0052
  • Or visit our Contact page to send us a message.

Promenade Center for Dentistry

Your healthiest smile starts with one appointment

Our caring team is ready to welcome you with gentle, personalized dental care. Book online or give us a call - we'd love to see you smile.